Last Updated: December 15, 2023
At CS Gaming Hub, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines our procedures for refunds and returns to ensure a fair and transparent process for all our customers. Please read this policy carefully before making a purchase on our platform.
Due to the digital nature of CS2 skins and the potential for fraud, our refund policy is more restrictive than those of traditional retailers. Once a skin has been delivered to your Steam inventory, the sale is generally considered final. However, we recognize that certain situations may warrant a refund or exchange.
Please note that by making a purchase on CS Gaming Hub, you acknowledge and agree to the terms of this Refund Policy.
We may issue refunds under the following circumstances:
If you have made a purchase and have not received the skin(s) in your Steam inventory within 24 hours of the confirmed payment, you may be eligible for a refund. This does not apply if the non-delivery is due to:
If the skin you received significantly differs from what was advertised on our platform in terms of:
If you experienced a technical issue during the purchase process that resulted in:
If you discover unauthorized purchases made from your account, please:
To request a refund, please follow these steps:
To be eligible for a refund, you must submit your request within:
Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.
Once a refund is approved, the processing time depends on your original payment method:
Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your payment provider or bank.
Refunds will typically be issued using the same payment method used for the original purchase:
In certain cases where the original payment method is unavailable for refund, we may offer store credit or an alternative refund method.
The following items and situations are generally not eligible for refunds:
In some cases, we may offer partial refunds if:
Partial refund amounts will be determined based on the nature and extent of the issue, and will be communicated clearly during the refund process.
In some cases, instead of a refund, we may offer to exchange the item for:
Exchanges are subject to item availability and may require additional payment or partial refund if there is a price difference.
We strongly encourage customers to contact our support team before initiating a chargeback with their payment provider. Chargebacks filed without first attempting to resolve the issue with our support team may result in:
If you believe you have been charged incorrectly, please contact us first to resolve the issue amicably.
Items purchased during special promotions, flash sales, or clearance events may be subject to modified refund terms. Any special conditions will be clearly communicated during the checkout process for such sales.
CS Gaming Hub is not liable for delays or failures in processing refunds due to circumstances beyond our reasonable control, including but not limited to:
We may update this Refund Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
If you have any questions about our Refund Policy, please contact our support team:
Email: support@csgaminghub.com
Phone: +441521599419
Support Hours: 24/7
Response Time: Within 24 hours